Providing the best customer experience

Everything went good with the process. The final check took longer to get than the first two. I still don't understand why there was any kind of deduction for "non-recoverable depreciation" when my policy clearly stated actual cash value.

This is the first time I have ever put in a claim for my home in Florida where I have lived for 17 years. I had no idea what to expect. Sean Clarke came promptly to review the damage and reassured me of my coverage. Today I received a letter giving me a settlement number which I believe will allow me to repair the damage with no problems.

It was a good experience and the rep was empathetic and I was truly comfortable with his assurances..

This was my first claim ever after owning homes since 1973. Once I understood the process it went extremely well. I was totally impressed with the handling of the claim. I highly recommend this company!

Can't imagine anything could have been any better!! TOP NOTCH SERVICE

We are impressed and grateful.

Very Nice job.

They handled my claim in a more than timely manner and they took the time to explain and answer my questions and concerns.

I have a claim with you for a flood in my condo. I could not have asked for a better agent – (She) is so knowledgeable and patient. She really has wonderful customer service skills!!

I didn't know what to do but Florida Peninsula and my adjuster made the whole process easy and quick.